With over a decade of experience, I have consistently delivered technical support across a spectrum of technologies to government offices, private enterprises, and cybersecurity projects. My background includes adeptly managing and training diverse teams, individuals, and even CEOs.

EXPERIENCE

Appie Ebook & Ecommerce, Remote. – Freelancer IT support.

January 2017 – Currently

• Prospected potential opportunities.
• Thoroughly examined project specifications.
• Assessed strategic approaches and advertising campaigns, taking into account costs and budget constraints.
• Deliberated on technical and marketing choices in collaboration with the client.
• Managed contracts, organized agreements, and diligently reviewed monthly invoices.
• Developed solutions for any technical challenges that arose.
• Computed the volume and cost of all activities for effective project monitoring.
• Conducted accounting tasks.

WORLDS FINEST SHOWS, Simcoe, Ontario. – Amusement Park attendant.

June 2019 – November 2019 and May 2022 – October 2022.

• Offered exceptional customer and guest services.
• Efficiently assembled and dismantled rides at each amusement’s location.
• Acquired skills in food preparation, including frying chicken, while working in a high-temperature kitchen. Also handled supplies and performed cleaning duties.
• Conducted general painting and maintenance tasks.
• Ensured cleanliness of rides, trailers, and storage areas, including the cleaning of ride equipment.
• Managed waste disposal by emptying containers.
• Maintained cleanliness by washing windows, interior walls, and ceilings.
• Operated an industrial vacuum cleaner proficiently.

LAT BC, Jiutepec, México. – National Technical Support.

January 2019 – March 2019

• Promptly reported any issues occurring on the national network to the relevant problem-solving departments.
• Ensured that the reported problems were resolved and communicated the resolution to the manager.
• Facilitated swift resolution of issues by sending follow-up emails and making follow-up calls.
• Efficiently managed resources to ensure the completion of work.
• Strategically planned work to optimize the utilization of available resources effectively and efficiently.
• Offered innovative solutions to address any technical problems that arose during construction operations.

VIGONIX INC, Cuernavaca, México. – International Technical Support.

October 2016 – February 2018

• Conducted video conferences to demonstrate the security pen testing tool Outpost24.
• Provided Day 0 technical support for configuring it on the customer’s network.
• Ensured a successful deployment through follow-up emails.
• Conducted video conferences to guide customers step by step on how to utilize the tool effectively.
• Offered technical support through video calls.
• Contributed to website development and social media posts.

SEMARNAT CONAGUA, Cuernavaca, México. – Regional Technical Support.

May 2008 – September 2016

• Effectively resolve infrastructure-related issues within building facilities.
• Conduct comprehensive network monitoring.
• Manage updates for infrastructure equipment.
• Oversee software updates and maintenance.
• Provide technical support to colleagues, addressing printing and general technology-related inquiries.
• Collaborate on identifying solutions and proposing improvements to department directors.
• Spearhead special projects.
• Undertake project management responsibilities.

 EDUCATION

Cornerstone International Community College of Canada, Vancouver BC. – Diploma – International Business Management & Digital Marketing Specialist.           

May 2023 – Currently, Canada.

Currently, due to international student regulations, I can only work part-time until the end of November. After that, it can be full-time.

UTEZ, Emiliano Zapata, México. – Skilled Trade Technician Certificate – Information Technology and Communications. 

2005 – 2008, México.

SKILLS

ADDITIONS

International Book Fair Guadalajara, UA de G, Guadalajara, México.                                                                     2021 – 2023

Book and author host.

As the organizer of events for writers, my clients receive special attention before, during, and after the event. I assist in coordinating the venues and logistics for various presentations.

English course, UNAM, México.                                                                                                                                     2016 – 2017

Completed certificate.

Professional staff in Campus Party México, México Government, Guadalajara, México.                                  2011 – 2015

During the development of the largest technology event, where top-level experts and the entire geek community in Mexico and Latin America gathered, I participated as part of the team responsible for setting up the network that served over 7,000 users connected to the wired network capable of quickly downloading files.

As part of the team, my job was focused on installing UTP cables, switches, routers, firewalls, and some wireless access points. Before the event, teams of interns were deployed, and I was in charge of over 40 people working in different shifts. During the event, they also became part of the user support team. The most common problems to solve were related to connectivity and permissions for various devices, including routers, laptops, desktops, gaming consoles, smart screens, etc.

I also provided support for each stage, assisting the presenters, some of whom spoke in English. At the end of the event, we took care of dismantling all the nodes, inventorying all components such as fiber, UTP, switches, routers, modems, computers, and configuration records. Inventory was conducted both at the beginning and end of the event, and recognition was given to each participating intern.

Pan-American Games Organization. Guadalajara, México.                                                                                      2011 – 2011

I was part of the team within the organization of the 2011 Pan American Games in Guadalajara. My job involved receiving and transporting athletes, exhibitors, suppliers, executives, and more. I completed more than 100 trips to various destinations and participated in the logistics of the closing ceremony, sharing the stage with VIP personalities and athletes.

Notes:

I am currently in Val-d’Or, Quebec, working in the kitchen. However, I am seeking a position that aligns with my experience, and I am available for immediate relocation to wherever is necessary.